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Claims Handler - Customer Service

Location: Bolton Salary: £18000 - £21000 per annum

Claims Handler - Customer Service


Full time, permanent

Up to £21,000 per annum (dependant on experience)


Four recruitment have collaborated with an established Claims Handling company to assist them in their search for a predominantly Customer Service focused Claims Handler to work within their main office in Bolton.

The business itself specialise in providing building claim handling services on behalf of their insurance providing partners. They have excellent customer satisfaction rates in which they are extremely pleased with and specialise in their ability to resolve claims efficiently ensuring they provide the best possible service.

The Role

You will be required to manage a case load of property claims efficiently and proactively in line with client specific requirements and service level agreements.

Some of the duties will include:

  • Processing & interpreting information relating to the claim and inputting this accurately onto the system
  • Managing each claim effectively, liaising with all involved parties regularly and recording correctly each time
  • Adhering to legal and company policies related to the sensitive nature of claims
  • Ensuring full confidentiality is maintained where appropriate
  • Assessing claim information from all sides and making accurate decisions on next steps and follow up actions
  • Managing related 3rd part businesses involved with the repair, replacement or rebuild process


  • MUST HAVE - A high standard of customer service
  • MUST HAVE - Strong data entry skills with the ability to accurately transcribe conversations and claim details in detail, quickly
  • 2 years' experience within a similar claims handling related role ideal
  • Work well within a team and support others as and when needed
  • Positive attitude


For more information or to apply for this position, please contact Andrew Starmer-Allen on 01204 326 444 or at


If you know someone else that may be interested in this position please either get in touch or ask them to get in touch, if the referred person is successful in securing a new role through ourselves a referral fee may be offered.

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