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Operations Support Assistant

Location: Bolton Salary: £16000 - £17000 per annum

We are currently working with our client based in Bolton who are looking to recruit Operation Administrators. They are a fast growing business who are looking for administrators to support the field operations to ensure efficiency throughout the day.

Responsibilities include (but are not limited to):

  • Monitoring engineers and ensure that jobs are attended in a timely manner
  • Rescheduling appointments with customers where appropriate and inform engineers of changes to their schedule
  • Reacting to 'on the day' issues calmly and effectively whilst following procedures
  • Working as an effective team member, in particular working closely with and supporting other team members to ensure the most efficient running of the Engineer's schedule
  • Monitoring and tracking engineer activity and flag up issues where necessary
  • Be responsible for confirming customer appointments
  • Handle incoming emergencies and dispatch jobs appropriately to the most relevant engineers
  • To be a point of contact for enquiries from internal staff, engineers and customers

The ideal candidate must be enthusiastic and adaptable, have strong communication skills, organisation skills and customer service skills

If you would like to be considered for this position then please submit your CV for consideration.

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