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Customer Service Advisor

Location: Bolton Salary: £16000 - £17000 per annum

Customer Service Advisor

We are currently working with our client based in Bolton who are looking to recruit a number of Customer Service Advisors. They are a fast growing business who are looking for an advisors who can provide award-winning customer service.

Responsibilities will include (but are not limited to):

  • Responding to calls from customers regarding booking queries and ensuring an effective resolution to all enquiries
  • Managing appointment bookings, in line with lead times and postcode requirements
  • Contacting customers via phone and email to ensure their journey is a positive one
  • Recording and updating information accurately regarding customer bookings
  • Achieving personal and team KPI targets including call quality measures, efficiency and attendance
  • Working as an effective team member in particular working closely with and supporting other team members to ensure the most efficient running of the operation

The ideal candidate must be driven, enthusiastic and customer focussed, have strong communication, problem solving and organisational skills.

If you are interested in this position, please submit your CV for consideration.

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