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Helpdesk Administrator

Location: Manchester Salary: £16000 - £20000 per annum

Helpdesk Administrator

Location: Manchester

Salary: £16k - £20k

Permanent

Full Time

Our client is a well-established service provider with over 20 years' experience in their industry. They have a presence throughout the country with their head office based in Manchester City Centre. Due to growing demand they are making additions to their operations team with the latest vacancy being on the helpdesk team.

The key responsibilities of this role are:

  • Liaising with company engineers and subcontractors for both planned and reactive maintenance
  • Scheduling appointments for engineers and monitor their activity
  • Provide outstanding customer service
  • Work closely with other members of the helpdesk and operations team to provide the best service to customers and clients
  • Keep all relevant systems updated accordingly
  • Escalate all emergencies to management and contribute to providing the best solution possible

The successful candidate for this role will have/be:

  • Worked in a similar role
  • Excellent customer service skills and telephone manner
  • Good knowledge of UK Geography
  • Able to manage your own workloads and take full responsibility for it
  • The ability to solve problems in a faced paced working environment

What is on offer?

  • Competitive salary
  • The opportunity to work with a growing business with future opportunities for progression
  • Good city centre location - close to public transport links
  • Great office culture

If you feel you meet the above criteria then please submit your CV or call our office on 01204 326 444 for more info

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